Frequently Asked Questions

A business-to-business database where eligible suppliers can report qualifying overdue contractor invoices and verified businesses can purchase database searches. Findings are limited to records available in this database.

Insulation distributors, insulation manufacturers, spray foam equipment and parts suppliers, and building material suppliers. Every application requires administrator review and approval.

Not under the initial supplier membership rules. Contractors can use the contractor registration and dispute process without becoming reporting members.

No. Membership must be manually approved after business verification.

No. Providing an EIN is optional and intended for private administrative verification.

Yes. Contractor registration is intended to be free, and registering does not imply any delinquency. Mobile-number SMS verification is a planned requirement; availability depends on portal launch.

$25 per completed detailed contractor database report, including searches that return no qualifying delinquency records. Potential matches may be reviewed without a charge.

After you select a contractor match and confirm the disclosed charge to open its detailed report. Typing, browsing suggestions, and reviewing possible matches are free.

The result states: “No qualifying delinquency reports found in this database.” It does not mean the contractor has good credit or no unpaid debts elsewhere.

Approved members in good standing can receive a consolidated itemized monthly invoice or choose credit-card payment per completed report. Card processing fees may apply where disclosed.

Yes. Sign in to the purchasing account and open the saved report from Billing and search history. Reopening that saved report does not create another $25 charge. It shows the original saved results and date; it does not refresh the database findings. A new detailed search requires a separate charge confirmation.

Approved members use Contractor search from their dashboard. Enter the contractor name, review the free possible matches, and select the correct business before confirming a $25 detailed report. The administrator's membership application list is not the contractor search form.

Compare the business name and location shown in the free match list. Separate businesses can have the same name. If you cannot identify the correct business, stop before confirming a paid report and contact support@insulationblacklist.com. Similar names alone do not establish that two records are the same legal entity.

No. A purchased report is a dated snapshot. Reopening it is free and shows the original findings. Watchlist alerts do not update that snapshot or purchase a new report; a new detailed report requires separate confirmation of the $25 charge.

Monthly billing privileges may be suspended. You can still sign in, update your reports and use eligible tools, but new detailed searches require advance credit-card payment until the account is settled.

Verified business guest purchases are planned. Guest checkout remains subject to completion of business verification, payment integration, security testing, and launch readiness; it is not generally available yet.

Qualifying contractor invoices at least 60 days past the invoice due date. Reports become searchable after submission and automated validation; there is no additional waiting period.

No. Approved supplier members can submit and update qualifying reports without a reporting fee.

The platform supports spreadsheet-oriented reporting workflows, including CSV/Excel imports. Accounting-software synchronization is planned and should not be treated as active unless enabled and verified.

A reliable update reduces the reported outstanding invoice balance. Other outstanding invoices are not automatically cleared.

A reliably matched zero balance removes that invoice from active member-visible delinquency totals. A restricted internal audit record may be retained.

No. Missing rows or failed synchronization alone do not delete outstanding invoices. Corrections and clearing require reliable matching and appropriate status evidence.

The report separates overdue invoices into non-overlapping aging buckets covering days 60–89, 90–119, and 120 or more days past due.

Reports may show a last-confirmed date and flag old information. Excessively stale, unconfirmed amounts may be excluded from current confirmed totals.

No. Reporting supplier identities are hidden from other businesses' search results. The administrator can see them internally, and a reported contractor may receive the supplier identity privately in its notice or dispute communication.

Yes. Use the private link in the contractor notice to open the secure dispute process. Unresolved disputes are flagged and excluded from confirmed delinquency totals. A supplier response alone does not close a dispute; an administrator records the reviewed outcome. Document uploads are available only after secure upload activation; otherwise contact support to arrange secure submission.

The signed-in assistant can show your own billing, saved-report links, watchlist and report/dispute summaries. Administrators can see review counts. Contractor help uses the specific private notice link. Private summaries stay within this website and are not sent to the AI provider. The assistant cannot identify other suppliers, verify bank transactions, approve membership, resolve disputes, change records or purchase a report. Use the protected website forms for actions; do not put private records or verification codes in chat.

The system is designed to notify contractors when qualifying invoices are reported and when important aging thresholds are reached. Notices and delivery depend on valid contact information and operating integrations.

Contractors searched by an approved member are added automatically to that member's private watchlist. New verified delinquency information may trigger an alert; the alert itself does not purchase a report.

No. Paid reports may show a privacy-protected count of other distinct approved businesses that searched the contractor in the preceding 90 days. Small counts are suppressed; search activity alone does not imply credit risk.

Email support@insulationblacklist.com. You can also review the Video Tutorials section for step-by-step demonstrations.